Refund Policy

Refund Policy

If you have an issue with credit card charges, you should contact David and Goliath Agency, LLC first regarding the issue before you contact your credit card company to request a charge back or reversal of the charges.

Let us help you work through any problems that you may encounter. When considering a return or refund, please take into consideration the steps taken to get your business off the ground: Domain Name Registration Website Construction Upload Site to Internet Website Maintenance Sales Support Customer Support, Technical Support and Specialized Marketing Materials. Failure to request a refund in writing within three (3) days of the date of sale forfeits eligibility for any refund on any products or services. Termination of agreements between David and Goliath Agency, LLC and you the customer.

The Best Course of Action is to CALL FIRST! We’re here to help! 1-800-667-2229

Clients have the right to a refund within three (3) days from the date you purchase. David and Goliath Agency, LLC stands behind the quality of its products and services. Should you decide to cancel your purchase from us, simply contact us in writing via certified mail within three (3) days from the date of purchase and obtain a Return Merchandise Authorization (RMA) number. We will refund the full purchase price of the product(s) in question. All requests after (3) days and failing to reference an (RMA) number forfeits eligibility and will be refused.

1. Refund Policy 

The following policies govern authorized returns and the issuance of refunds. No returns will be accepted without reference to a Return Merchandise Authorization (RMA) number. Issuance of such RMA will be dependent upon the nature of the return, with David and Goliath Agency, LLC retaining full authority over the entire return and refund process. Requests for RMA must be made in writing via certified mail. David and Goliath Agency, LLC will refund items within three (3) days of purchase, provided that all goods are returned in original condition and in the original packaging. All returns are subject to shipping, handling, and processing fees. Please call our staff of trained professionals to handle your return or refund requests. All refund requests must be made by the individual(s) whose credit card was charged, or by the person(s) making the original payment. A brief statement must be included detailing the reason for the return requested. Defective product may be exchanged for like product regardless of current market price. All returns must be pre-authorized by our office in writing via certified mail; unauthorized returns will be refused.

We at David and Goliath Agency, LLC value you as a customer. Let us help you work through any problems that you may encounter. When considering a return or refund, please take into consideration the steps taken to get your business off the ground: Domain Name Registration Website Construction, Upload Site to Internet, Website Maintenance, Sales Support, Customer Support, Technical Support and Specialized Marketing Materials. Failure to request a refund in writing within three (3) days of the date of sale forfeits eligibility for any refund on any products or services. Termination of agreements between David and Goliath Agency, LLC and you the customer. The Best Course of Action is to CALL FIRST! We’re here to help 1-800-667-2229.

2. Return Policy

Refunds will only be granted if all materials (product, hardware, software and original packaging) are received within three (3) days form the date of purchase. Follow the directions below to make your return:

• Request the issuance, in writing via certified mail, of a Return Merchandise Authorization (RMA) number. This number must be marked clearly on the outside of all returned packages. All packages failing to reference an RMA number will be refused.

• Include a copy of the original invoice and/or packing list, the RMA, and a brief summary of the reason for the return.

• We recommend items be returned via FedEx or insured parcel post for proof of delivery. We also recommend that you reuse the original shipping carton and packing materials.

• You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective or the wrong item was shipped. Please include the postal receipt in your return package.

• David and Goliath Agency, LLC, reserves the right to add, delete, or modify any provision these Terms and Conditions at any time without notice.

Anti-fraud Policy

David and Goliath Agency, LLC takes the position that negative postings to the internet, message boards, websites, chat rooms, etc. which contain patently false statements give rise to cause of action for defamation pursuant to New Mexico Revised Statutes, 512-541. If you post libelous statements on David and Goliath Agency, LLC you need to take immediate steps to retract your statements or remove your posts all together. Also, David and Goliath Agency, LLC will report any outstanding balances to the three main credit bureaus and will have the incident reported to anti-fraud databases which could prevent any further purchases on the internet.